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**Terms and Conditions for Darline's Nursing Services and Shop**
*Effective Date: 09/24/2024*
Welcome to Darline's Nursing Services and Shop ("we," "our," or "us"). By using our services or purchasing products through our shop, you agree to the following terms and conditions. Please read them carefully.
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### **1. Acceptance of Terms**
By accessing or using our services, you confirm that you are at least 18 years old and legally capable of entering into a binding agreement. If you do not agree with these Terms and Conditions, you must not use our services.
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### **2. Services and Products**
**a. Nursing Services:**
We provide professional nursing services tailored to client needs. These services are subject to availability and compliance with state and federal regulations.
**b. Shop Products:**
Our shop offers a variety of healthcare-related products. Product availability, descriptions, and pricing are subject to change without notice.
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### **3. Appointments and Cancellations**
- **Scheduling:** Nursing service appointments must be scheduled in advance.
- **Cancellations:** Cancellations must be made at least 24 hours before the appointment time. Late cancellations or no-shows may incur a fee.
- **Rescheduling:** We will do our best to accommodate rescheduling requests.
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### **4. Payments and Refunds**
**a. Payments:**
- Payments for services and products must be made in full at the time of purchase or service.
- We accept [list accepted payment methods, e.g., credit cards, debit cards, etc.].
**b. Refunds:**
- Nursing Services: Refunds are not available for completed services.
- Shop Products: Refunds or exchanges are available for defective or damaged products within 14 days of purchase, provided proof of purchase is presented.
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### **5. User Responsibilities**
By using our services, you agree to:
- Provide accurate and truthful information.
- Follow all instructions and guidelines provided by our staff.
- Use purchased products as intended and according to provided instructions.
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### **6. Limitation of Liability**
To the fullest extent permitted by law:
- We are not responsible for any damages arising from misuse of our services or products.
- We are not liable for delays or interruptions beyond our reasonable control.
- Our total liability for any claims is limited to the amount you paid for the service or product in question.
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### **7. Privacy**
Your use of our services and shop is subject to our [Privacy Policy](#), which outlines how we collect, use, and protect your personal information.
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### **8. Intellectual Property**
All content on our website and marketing materials, including text, graphics, logos, and images, is the property of Darline's Nursing Services and Shop and is protected by intellectual property laws. You may not reproduce, distribute, or use this content without our written permission.
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### **9. Termination**
We reserve the right to terminate or suspend access to our services for violations of these Terms and Conditions or any unlawful activity.
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### **10. Governing Law**
These Terms and Conditions are governed by the laws of the State of Florida. Any disputes will be resolved in the appropriate courts located in Florida.
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### **11. Changes to Terms and Conditions**
We reserve the right to update these Terms and Conditions at any time. Changes will be posted with a revised "Effective Date." Your continued use of our services or shop signifies acceptance of any changes.
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### **12. Contact Us**
For questions or concerns about these Terms and Conditions, please contact us at:
**Darline's Nursing Services and Shop**
160 NW 176 Street Suite 205 Miami Gardens, Florida 33169
(305) 816- 6153
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By using our services or purchasing from our shop, you agree to these Terms and Conditions. Thank you for choosing Darline's Nursing Services and Shop.
**Return and Refund Policy**
*Effective Date: 09/24/2024*
At Darline's Nursing Services and Shop, we are committed to ensuring customer satisfaction. This Return and Refund Policy outlines the terms and conditions for returning products and requesting refunds for both our services and shop purchases.
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### **1. Nursing Services Refund Policy**
Refunds for nursing services are subject to the following conditions:
- **Completed Services:** Refunds are not available for services that have already been provided.
- **Prepaid Services:** If you have prepaid for a service and wish to cancel, you must notify us at least 24 hours before the scheduled appointment to be eligible for a refund.
- **Late Cancellations and No-Shows:** Cancellations made less than 24 hours before the appointment or no-shows are not eligible for a refund.
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### **2. Shop Products Return and Refund Policy**
**a. Eligibility for Returns:**
- Products may be returned within 14 days of purchase for a refund or exchange.
- The item must be unused, in its original packaging, and accompanied by proof of purchase (e.g., receipt or order confirmation).
**b. Non-Returnable Items:**
The following items are not eligible for return or refund:
- Opened or used products.
- Health and hygiene products, such as personal care items, that have been unsealed.
- Customized or special-order items.
- Sale or clearance items (marked as "final sale").
**c. Defective or Damaged Products:**
- If you receive a defective or damaged product, contact us within 7 days of receipt with proof of purchase and photographs of the damage.
- We will arrange for a replacement, exchange, or refund at no additional cost to you.
**d. Refund Method:**
- Refunds will be issued to the original payment method used for the purchase.
- Please allow 5–10 business days for the refund to process, depending on your financial institution.
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### **3. How to Request a Return or Refund**
To initiate a return or refund, please contact us at:
- **Phone:** [Insert Phone Number]
- **Email:** [Insert Email Address]
- **In Person:** Visit our shop during regular business hours.
Provide the following information:
1. Your name and contact details.
2. Proof of purchase (e.g., receipt or order confirmation).
3. Details about the product or service and the reason for the return or refund request.
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### **4. Shipping Costs for Returns**
- Customers are responsible for shipping costs for returning products unless the return is due to a defect or error on our part.
- We recommend using a trackable shipping method for returns, as we are not responsible for lost or undelivered return shipments.
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### **5. Changes to This Policy**
We reserve the right to update this Return and Refund Policy at any time. Changes will be posted with a revised "Effective Date."
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### **6. Contact Us**
For questions or concerns about this policy, please contact us:
**Darline's Nursing Services and Shop**
160 NW 176 Street Suite 205 Miami Gardens, Florida 33169
(305) 816-6153
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Thank you for choosing Darline's Nursing Services and Shop. We value your business and strive to provide excellent service and products.
Copyright © 2024 Darline's Nursing Services and Shop LLC - All Rights Reserved.
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